Sr Director, Cloud Delivery Management - Banking

New York, NY 10017

Posted: 07/14/2022 Job Number: 1193

Job Description

As a key member of the CIO leadership team, you will be the single point of accountability for all IT services provided to the Universal Banking organization. This position is also the single point of contact and escalation for the line of business into the Technology organization. Your focus will be on understanding the goals & challenges of the LOB and ensuring technology delivers fit-for-purpose services and solutions.

The Universal Banking Product suite provides critical services for Community Market core banking, International Baking, Digital Banking, Disaster Recovery Services, ACH, in both a cloud and data center configuration, comprising over $330m in annual revenue.

Your primary focus will be running client-facing technologies supporting the Universal Banking Business lines in a mission-critical 24*7 financial services environment as well as executing several large-scale transformational programs, including (but not limited to):
    • Partnering with development community to drive product modernization
    • Expansion of eCommerce Marketplace
    • Identify and execute efficiency enhancements via low code and process automation
    • Datacenter rationalization
    • Risk reduction via improved technical debt and vulnerability mgmt


Responsibilities & Deliverables
  • Partner with key leaders of Universal Banking to understand their Technology needs and collaboratively develop Technology strategy
  • Serve as Single Point of Accountability (SPOA) for all IT Services provided to these areas
  • Serve as Single Point of Contact (SPOC) for IT services and escalations
  • Track and communicate performance of all IT services delivered, from projects to daily operations
  • Recommend, deliver and support technologies and services that meet current needs, and evolve strategies to meet future needs
  • Drive process improvement to support delivery excellence
  • Assist IT with prioritizing incoming workload and effective utilization of resources assigned to LOB projects
  • Applies broad industry expertise to drive financial and operational performance
  • Requires comprehensive understanding of internal and industry standards, as well as of the changing business environment
  • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgement
  • Sets technical / professional standards around which the organization will operate – beyond the function itself
  • Leads large and complex multiple teams focused on execution of significant operating plans
  • Leadership complexity is typically characterized by diversity of activities, scale of investment decisions and/or global reach
  • Develops and executes own strategy to achieve key business objectives
  • Directs and sets business, technical and operating standards for areas managed

The Required Skills, Knowledge & Experience
  • Minimum of 10 years’ experience in client/customer facing roles
  • Strong knowledge of banking industry
  • Working knowledge of Community Market and International Banking
  • Strong service delivery, time, project and priority management skills
  • Experience managing critical and complex customer situations or incidents
  • Strong mix of technical experience and strategic business acumen
  • Broad and deep technology and process knowledge and the ability to provide solution leadership for the assigned LOB


Meet Your Recruiter

Michelle Abel

Michelle Abel, CPC, is the founder of Corporate & Technical Recruiters, Inc. She began her career after completing her undergraduate studies in Psychology at Emory University. Before founding CTR, she was a partner and CFO in a national recruiting firm. Michelle went on to establish her own firm as CEO of Corporate & Technical Recruiters. CTR's clients have a global presence and offer positions in marketing, sales, management, technology, engineering and accounting. With over 20 years of experience in the personnel field, Michelle's dedication to service makes her a leader in the industry.

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