IT Trainer

Atlanta, Georgia 30303

Post Date: 06/01/2018 Job ID: 979 Pay Rate: 75,000

SUMMARY: Under the general supervision of the Manager – Applications & Services, the Technology Trainer will provide core support to the firm’ s general audience of attorneys and staff. The Technology Trainer will be responsible for defining, developing, implementing, managing and coordinating all aspects of end-user applications training for the firm.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 
  • Oversee and create curriculum/training calendar for 350 users, including over 200 attorneys, based in 31 geographically dispersed offices.
  • Design, develop, implement and facilitate Instructor Lead Classroom Training, as well as coursework created via Adobe Captivate and virtual training sessions via WebEx.
  • Comfortable and adept at supporting at an expert level various learning management system (LMS) platforms, to include LegalMind, Lynda and UniversitySite.
  • Responsible for identifying technology and business process education/training needs within the firm and initiating training programs accordingly, with Key Performance Indicators (KPI) in mind.
  • Design and maintain programs including, but not limited to, new-hire orientation, continuing education for existing personnel tailored to specific job functions, conducted virtually, one-on-one or in groups.
  • Work with administration and practice group leaders and managers as necessary to provide training and support to their departments.
  • Consult with attorneys and their clients in providing assistance with development and direction on training needs.
  • Drive user adoption of software packages and platforms through a well-defined instructional design methodology.
  • Assist the IT Department in planning and carrying out technical projects, including planning, implementing, and assisting in the configuration of software and hardware products.
  • Attend various monthly Practice Group meetings to give micro-presentations on various technology topics.
  • Provide helpdesk/desktop support service when visiting satellite offices and during large scale training projects.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
  • Demonstrated knowledge of curriculum development, electronic and printed training material, expert level at training on software products.
  • Demonstrated knowledge of a variety of technologies for distance learning, such as video conferencing and web pages.
  • Ability to plan, schedule and coordinate all phases, including initiation, development, implementation and maintenance of complex training programs.
  • Demonstrated experience in a law firm setting is highly desired.

 

Experience/Education/Certifications
 
  • A bachelor' s degree is preferred.  Experience may substitute for degree.
  • Five or more years of experience in a similar training role within a law firm.

 

WORKING CONDITIONS:

 
  • Ability to travel up to 10% of the time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
  • Ability to sit at workstation for long periods of time completing testing, documentation, or other assignments.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

 

Michelle Abel
CPC

Michelle Abel, CPC, is the founder of Corporate & Technical Recruiters, Inc. She began her career after completing her undergraduate studies in Psychology at Emory University. Before founding CTR, she was a partner and CFO in a national recruiting firm. Michelle went on to establish her own firm as CEO of Corporate & Technical Recruiters. CTR's clients have a global presence and offer positions in marketing, sales, management, technology, engineering and accounting. With over 20 years of experience in the personnel field, Michelle's dedication to service makes her a leader in the industry.

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