Customer Support Engineer

Norcross, GA 30071

Posted: 04/04/2016 Industry: All Skills Job Number: 819 Pay Rate: 75,000

Customer Support Engineer

Supports Customer issues, including project engineering and help desk activities. Engineers are required to rotate between Help Desk and System Integration Engineering activities for a 90-day period during the first year of employment. Travel to customer sites may be required during the training period as well as part of the employee' s regular job duties.

Duties and Responsibilities:
  • Builds new control systems and delivers work for projects
  • Stages and connects servers, workstations, and networking equipment
  • Loads operating systems and custom software modules,
  • Integrates various components into final system
  • Tests integrated system pre-deployment
  • Configures system at customer site and provides remote support for newly installed system
  • Documents system configuration pre-and post-deployment. Responsible for ensuring system documentation is up-to-date, based on system upgrades and changes
  • Provides post-integration support to internal and external customers. Troubleshoots customer system issues, updates systems and programs, and answers Tier 1 and Tier 2 Help Desk inquiries

  • Bachelor' s degree from a four-year college or university in electrical engineering, power engineering or computer information technology
  • Two years; experience in electric utility computer technical support or 1 year work experience in applied technology in an industrial or electric utility application.
  • Knowledge in Linux, Windows and Windows Server, VMware, Networks, Shell scripting'
  • Ability to troubleshoot software and hardware issues, correct system failures, and document changes.
  • Excellent interpersonal and communication skills;
  • Ability to travel overnight to customer locations throughout the United States

Michelle Abel

Michelle Abel, CPC, is the founder of Corporate & Technical Recruiters, Inc. She began her career after completing her undergraduate studies in Psychology at Emory University. Before founding CTR, she was a partner and CFO in a national recruiting firm. Michelle went on to establish her own firm as CEO of Corporate & Technical Recruiters. CTR's clients have a global presence and offer positions in marketing, sales, management, technology, engineering and accounting. With over 20 years of experience in the personnel field, Michelle's dedication to service makes her a leader in the industry.

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